Best Processes and Systems

What does a totally integrated excellence management system look like when you are done? It looks like what you see in the example below which depicts the Baldrige Framework in terms of its key processes and systems.

Each process in the Total Baldrige Integrated Excellence System is actually a core process that has been updated using knowledge gained from hundreds of assessments of public and private sector and health care and education Criteria users worldwide. These core processes are the 'best of the best'. However, the best processes in the world are useless unless you and your colleagues can accept and implement them. I have 30 years of experience in facilitating implementation of processes and systems while preserving the culture and special needs of various sizes and types of organizations. It is much easier to do than most people think. The key to success is to replace the core of your existing processes which are not capable of best-in-class performance with a best practice core processes. This allows you to preserve everything that works well, everything important to your success, your culture, and everything you are already the expert in.

Replacing incapable core processes with highly capable ones causes a shift in your improvement rate from gradual to breakthrough. I can do this for you for any process or system in the graphic or I can teach you how to do it. Please call me and I will be pleased to discuss this with you or visit with you.

Quest for the Best

Benchmarking, Six Sigma, Lean, ISO, TQM, 'Business Excellence', Baldrige and other quality criteria assessments are valuable improvement approaches that become increasingly less valuable as an organization improves. Even when they are used optimally, they are incapable of delivering the breakthrough rate of improvement that results from replacing the core engine within your underperforming processes with proven best-performing core processes, integrating them into a total organizational management system, and fueling them with the right knowledge.

Readily adaptable best core process models, best systems models, and a comprehensive menu of process-specific metrics used by high-performing organizations are what we deliver.

Let us help take your organization rapidly beyond inspections, audits, and improvement techniques to unsurpassed excellence based on a totally integrated system of best practice management processes.

Thank you for reading this page.

Paul Steel, total management system consultant since 1981 and longest serving member of the Baldrige Board of Examiners

New: For the first time, you can download MS Word versions of the 2012 Baldrige Criteria in a more practical format approved by more than 20 national quality award programs

2012 Baldrige Criteria for Performance Excellence - online versions

See the hundreds of Criteria requirements that have been deleted from the previous versions

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