Baldrige Training

Get the latest NIST-redesigned 2008 Baldrige self-assessment training from the most experienced Baldrige trainer using the latest training materials and techniques available (e.g., Internet, electronic course book with hundreds of Baldrige reference materials). Plus you get Best Practice Management Process Models for all key Baldrige Criteria processes at no extra charge.

Use this checklist to help select the Baldrige trainer who is best for your organization's needs:

Baldrige Trainer Selection Tool
Baldrige Training Qualifications	Paul Steel	Others
Is 2008 Baldrige Senior Examiner-trained by NIST?	Yes	Oops!
Is the longest serving member of the Baldrige Board of Examiners?	Yes	No
Has personally received the most recent 2008 Baldrige Examiner training from NIST? The 2008 training goes back to the assessment basics . Hint: Ask them when they were last trained by NIST)	Yes	Surprise!
Trained Baldrige National Examiners for NIST Baldrige National Quality Program?	Yes	Ask them
Trained more than 800 National Award Examiners worldwide (see photos below and others)?	Yes	Ask them
Received written training reference from NIST Baldrige National Quality Program?	Yes	Ask them
Trained hundreds of State Quality Award Examiners?	Yes	Ask them
Trained more than 7,500 Examiners in more than 20 countries?	Yes	Ask them
Trained internal organization Examiners in more than 100 organizations?	Yes	Ask them
Served as Baldrige Site Visit Team Leader four times?	Yes	Ask them
Served as Baldrige Consensus Team Leader nine times?	Yes	Ask them
Flexible to customize training to your organization's needs?	Yes	Ask them
Only person to serve as a Baldrige Senior Examiner in three different decades?	Yes	No one
Includes Baldrige EasyApp Application Development Software with training?	Yes	No one
Includes dozens of totally integrated Baldrige Best Practice Management Processes?	Yes	No one

The photos below attest to my Baldrige Training experience
(Check out my popular seminars at the bottom)

Who said you can't conduct Baldrige Self-Assessment Training in Saudi Arabia?

Who said you can't conduct National Examiner training at the Presidential Palace in Bogor, Indonesia?

Who says you can't conduct internal excellence award program training for a global company in London?

Who said you cannot not hold a Self-Assessment team breakout session on a croquet court in India?

Who says the Malaysian Prime Minister's Award Judges don't get the same Judging process training as the Baldrige Judges?

Who says you can't use your corporate college campus to train your internal Examiners in Malaysia?

Who said you can't have fun during Self-Assessment Training in the Philippines?

Who says you can't train health care senior leaders in the value of using the Baldrige Criteria?

Who says you can't informally train service Senior Leaders (Telekom Malaysia) in the value of the Baldrige Criteria?

Who says you can't be invited to train National Examiners in New Zealand ten times?

Who says you can't do Application Development training in Saudi Arabia using EasyApp?

Who says you can't do Application Development training in Latin America using EasyApp?

Who says no one ever conducted Baldrige Self-Assessment Training in Borneo? I've done it twice.

Trainer Considerations:

Before you select someone to conduct your Baldrige training, consider the following:

Do you want someone to train you who did not receive the totally new Baldrige Training approach?
Do you want someone to train you who has not been trained in leading the new Baldrige Virtual Consensus Process?
Do you want someone to train you who has not been trained in leading the Baldrige Site Visit Process?
Do you want someone to train you who has not been trained as a Baldrige Team Leader?
Do you want someone to train you who is not experienced as a Baldrige Team Leader and Baldrige Examiner Trainer?

Trainer:

Paul Steel has trained more than 7,000 people in Baldrige Self-Assessment Training worldwide. This includes the national Examiners in several countries such as the United States (Baldrige Award), New Zealand (photo), Malaysia (photo), and Indonesia (photo). Paul is a five-time Senior Examiner, four-time Baldrige Site Visit Team Leader, and an original 1988 Board of Examiners member (photo) who has conducted hundreds of Baldrige training sessions worldwide including the NIST Baldrige Examiners and other national quality/excellence award assessors from several nations (e.g., New Zealand, Indonesia, Malaysia, Bahrain, India, Thailand, United Arab Emirates, Saudi Arabia, and the Philippines).

Popular Baldrige Training Offerings

Self-Assessment Training Workshop (get the same training as the Baldrige Examiners receive)	Certified Assessor Training (with testing to quantitatively determine assessment and feedback writing capabilities)
Application Development Training (save resources, get it right the first time, and ensure a valid assessment)	Site Visit Preparation Training (experience the site visit process through simulation from both sides: applicant and Examiner)
Senior Assessor / Team Leader Training (full Consensus, Site Visit, and Team Leader training that only Senior Examiners receive)	Achieving Excellence Sessions/Seminars (hundreds of organization leaders have attended this internationally acclaimed presentation)
Baldrige Best Practices Practicum (on-site upgrading of your process of choice to world-class capability)	Baldrige Judges Training (how to objectively and fairly determine winners)
Senior Leader Training (Understanding the strategic value of using the Baldrige Criteria)

Paul Steel's 2008 Major International Seminar and Symposium Events

'Achieving Business Excellence' Seminar for Asian business executives - 14-15 February 2008 - Kuala Lumpur, Malaysia

'Achieving Education Excellence' Seminar for Asian education leaders - 18-19 February 2008 - Kuala Lumpur, Malaysia

'Achieving Health Care Excellence' Seminar for Asian health care leaders - 21-22 February 2008 - Kuala Lumpur, Malaysia

'Achieving Health Care Excellence' Seminar for Asian health care leaders - 25-26 February 2008 - Kuala Lumpur, Malaysia

'Criteria for Performance Excellence Symposium' for Middle Eastern business leaders with Dr. Curt Reimann, Lori Kirkland and Paul Steel - 19 March 2008 - Al Khobar, Saudi Arabia

'Systems Engineering Seminar' - 8-10 April 2008 - Bangkok, Thailand

'Systems Management for Organizational Excellence Seminar' - 11 April 2008 - Bangkok, Thailand

'Achieving Public Sector Excellence' Seminar for Asian public sector leaders - 14-15 April 2008 - Kuala Lumpur, Malaysia

Please contact me directly for information on my next seminars or how to host a public or in-house seminar.

Photos and descriptions from some earlier major seminars:

'Sharing From Expert' Symposium led by Paul Steel - March 2007 (Jakarta, Indonesia) - sponsored by the Indonesian Ministry of State-Owned Companies' and the Indonesian Quality Award administrators (FEB BUMN)

Paul Steel (third from right) with Baldrige Site Visit Team in Saudi National Attire after 'Achieving World-Class Excellence' presentation - April 2007, Al Khobar, Saudi Arabia.

Paul Steel delivers 'The Evolution of Excellence' presentation to the government quality and productivity awards leaders from more than 20 Asian nations at the Asian Productivity Organization (APO) 'Managing NPOs Challenges in the 21st Century' Conference' - November 2006 (Kuala Lumpur, Malaysia)

Malaysian Office of the Prime Minister Planning Department (MAMPU) 'Strategic Planning Excellence' Seminar - 2006 Kuala Lumpur, Malaysia

Malaysian and Singapore Quality Award Winners 'Enhancing Competitiveness' Seminar - June 2006 - Keynoter: Paul Steel

'Reinventing Indonesia' address given to hundreds of Indonesian CEOs by Paul Steel at the first Indonesian Quality Award (IQA) Ceremony in Bali - September 2005

Although I have done training and seminars for prime ministers and other government ministers as well as the largest organization in several countries (e.g., India, Malaysia, Indonesia, Philippines, and the United States, worked with Dr. Deming and Dr. Feigenbaum for seven years, I have never enjoyed any assignment more than the opportunity to invite Dr. Curt Reimann and to work with me with a major client in the Middle East. I am very proud to include this photo of us with my friends Lori Kirkland and Roy Bauer in March 2008:

Dr. Curt Reimann (First Director ('Father') of the Baldrige National Quality Award) serves as Overseer to 2008 international Baldrige site visit team led by Paul Steel.

Please contact me (Paul Steel) directly to discuss how I can contribute to your organization's Baldrige Training needs. I will be pleased to provide you with course descriptions, logistics requirements, model agendas, references, and pricing for each of the types of Baldrige training listed above.

Contact me directly for more information on how I can serve your organization.

Paul Steel Original 1988 Baldrige Examiner, longest serving active member of Board of Examiners, 2008 Baldrige Senior Examiner trained and Management Systems consultant since 1981.

President, Total Quality Inc (see sample of international organizations using TQI Baldrige services and/or software)
1432 187th Avenue NE, Bellevue, WA 98008 USA
Phone/SMS (Seattle/Americas): +1 425 444 4386

Phone/SMS (Saudi Arabia/Middle East): +96655 3456 983

Phone/SMS (UK/Europe): +44 7924 433593

Phone/SMS (Singapore/Asia): +65 9892 2441

Phone/SMS (Jakarta/Asia): +6281 5903 5846

Fax (Seattle/US): + 1 425 818 4978
Email: tqi@msn.com

Training

Baldrige Management System

EasyApp Software

Criteria

Consulting

About Us