Paul Steel

Paul is President of Total Quality Inc (TQI) which he founded in 1991, a 2007 member of the Baldrige Board of Examiners, and an original 1988 Baldrige Board of Examiners member (Baldrige recognition photos). He has served as Examiner, Senior Examiner, and Alumni Examiner--including serving as Baldrige Site Visit Team Leader (4 years). He is the only person to serve as a Baldrige Senior Examiner in three different decades. External to Baldrige, he has assessed hundreds of organizations using the Baldrige Criteria and has led/participated in over 130 actual/internal mock site validation visits.  He has trained more than 12,600 individuals (including hundreds of national Examiners worldwide). He has had a key role (e.g., Baldrige consultant, assessor, trainer) with at least one organization that has won a national award based on the Baldrige Criteria most years since 1988 -- even though most clients focus on Criteria-based improvement and not on winning an award.

He is a Senior Examiner for the Asian Pacific Quality Organization (APQO) and as consulted to organizations in Asia (e.g., Malaysia, India, Indonesia, Japan, Singapore, Thailand, Philippines), Europe (United Kingdom, Germany, Denmark, Netherlands, Italy, Belgium, Ireland), the Middle East (Saudi Arabia, Qatar, Dubai UAE, Kuwait, and Bahrain), Australia, New Zealand, Latin America, North America, and South America. Thousands of organizations (see list) worldwide use TQI's Baldrige services and/or software. Paul has performed hundreds of total management system assessments worldwide and led several total management system development and implementation projects. He has more than 25 years of application, management, education, and consulting experience in the organizational excellence field. His international consulting experience includes over 200 consulting assignments in Europe, Asia-Pacific, the Middle East, Australasia, and South America. He has worked extensively with several national award winners. He was the only external consultant Xerox of Europe used to prepare them in winning the European Quality Award. He has worked in more than 30 countries. Telecom New Zealand used him in winning the New Zealand Business Excellence Award. Ten of the top 30 service and top manufacturing organizations in the United States have use/used him in Baldrige improvement project leadership roles. He has led Baldrige improvement projects for health care, public sector, education, service, manufacturing, and smaller organizations. His public sector experience includes 6 major US government agencies and dozens more worldwide. The New Zealand Business Excellence Foundation (NZBEF) selected him to help launch their National Award in 1993 and six times since to train their national Evaluators. He has also served the New Zealand Government in developing their national excellence award program and training several times since 1993. He has contributed for five years to TELKOM Indonesia which won the first Indonesian Quality Award in 2006. He is an Indonesian Ministry of State-Owned Companies-authorized Baldrige consultant. In Malaysia, he has been hired to train the national Examiners and Judges for the Prime Minister's Quality Award.

He is the developer of EasyApp Baldrige Application Software, Baldrige Best Practices, Application Response Templates, the innovative Actionable Baldrige Criteria, and the Total Baldrige Management System which are applicable for the Baldrige, major Asian, Australian, New Zealand, and European Award criteria.

Paul's early work with Ford Motor Company included the lead technical role reporting to Dr. Edwards Deming in developing and implementing the Statistical Process Control and teamwork program at Ford and its suppliers. His responsibility included approval certification for more than 10,000 Ford suppliers and launch team quality leader on eight new vehicle launches. Also earlier, he worked as a management process system project leader for Dr. Armand V. Feigenbaum, author of "Total Quality Control" and former head of ASQ and the International Academy of Quality. This included assessment, development and implementation of total process and/or management systems in Europe and South and North America.

He served as a Washington State Quality Award (WSQA) Judge/Board of Directors Member for 12 years. He is on the KPMG Technical Advisory Committee and served as a Fortune Magazine Best Practices Awards Judge. He is a Senior Member of ASQ and SME and he holds Masters Degrees in Business and Engineering and has served as an Adjunct Professor of Process Management. He regularly advises the Singapore Quality Award.

He facilitated Baldrige Board of Examiners training for NIST and has trained national and/or State Examiners each year since 1991 as well as thousands of internal assessors for organizations worldwide. He has conducted Executive Achieving Excellence Seminars/Briefings which have been attended by more than 700 CEOs from around the world since 2002.

Contact Information:  Email: TQI@MSN.COM     Phone: 1 425 957-1921 (Direct); 1 877 387 2547 (toll-free)    Fax: 1 425 818 4978     Mobile/Text/SMS: +1 425 444 4386
                               Address:    Total Quality Inc, 1432 187th Avenue NE,  Bellevue, WA  98008  USA

International:  

Phone/SMS (Saudi Arabia/Middle East): +96655 3456 983

Phone/SMS (London/Europe): +44 7624 130604

Phone/SMS (Singapore/Asia): +65 9892 2441

Phone/SMS (Jakarta/Asia): +6281 5903 5846

Fax (Seattle/US):    + 1 425 818 4978
Email:   tqi@msn.com