Paul Steel
Paul
is President of
Total
Quality
Inc
(TQI)
which he founded in 1991,
the
longest serving member of the Baldrige Board of Examiners, and
an original 1988 Baldrige Award Board of Examiners
member (Baldrige
recognition). He has served as NIST Examiner, Senior Examiner,
and Alumni Examiner--including serving as Baldrige Site Visit Team Leader
several years). He is the only person to serve as a Baldrige Senior Examiner in
three different decades. He has
assessed hundreds of organizations using the
Baldrige Criteria and other
national and international award Criteria and has led/participated in over 130
actual/internal
site validation visits. He has
trained more than 14,000 individuals
(including hundreds of national Examiners worldwide -
see photos). He has had a key role (e.g.,
Baldrige
consultant,
assessor,
trainer) with at least one organization that has
won a national award based on the
Baldrige Criteria
and/or EFQM most years since 1988 -- even though most clients focus on
improvement and not on winning an award. He has
assessed 21 national quality award winners since 2007 - far more than anyone
else.
He
is Lead Examiner/Judge for the Asian Pacific Quality Organization (APQO)
and has
consulted to organizations in Eurasia (Iran),
Asia (e.g.,
Malaysia,
India,
Indonesia,
Japan,
Brunei,
Singapore,
Thailand,
Philippines,
China), Europe (United
Kingdom, Germany,
Denmark, Netherlands,
Italy, Belgium, Ireland), the Middle East (Saudi
Arabia,
Qatar,
UAE (Dubai, Abu Dhabi),
Kuwait, and
Bahrain),
Australia,
New Zealand,
Latin America, North America, and
South America. Thousands of organizations (see
list) worldwide use
TQI's Baldrige services and/or software.
Paul has performed hundreds of
total management system
assessments worldwide and led several
total management system development and implementation projects. He has more
than 25 years of application, management,
education, and
consulting experience in the organizational excellence field. His
international consulting experience includes
over 245 consulting assignments in Europe, Asia-Pacific, the Middle East,
Australasia, and South America. He has worked extensively with several national
award winners and seven years with quality gurus
Dr. Armand (Val) Feigenbaum and
Dr. W. Edwards Deming. He was the only external consultant Xerox of
Europe used to prepare them in winning the European Quality Award (EQA/EFQM).
He has worked in
more than 30 countries.
Telecom New Zealand
used him in winning the New Zealand Business Excellence Award.
Ten of the top 30 service and top manufacturing organizations in the
United States have use/used him in Baldrige improvement project leadership
roles. He has led Baldrige improvement projects for health care, public sector,
education, service, manufacturing, and smaller organizations. His public
sector experience includes 6 major US government agencies and dozens more
worldwide. The
New Zealand Business Excellence
Foundation (NZBEF) selected him to help launch their National Award
in 1993 and six times since to
train their national Evaluators. He has also
served the New Zealand Government in developing their national excellence award
program and training their national assessors several times since 1993. He has
contributed for six years to TELKOM Indonesia which won the first
Indonesian Quality Award. He is an Indonesian
Ministry of State-Owned Companies-authorized Baldrige consultant and
International Assessor for the Singapore Quality Award. In
Malaysia, he has trained the national Examiners and Judges for the
Prime Minister's Quality Award.
He
is the developer of
Baldrige Best Practices,
Integrated Criteria Response Templates,
the innovative
integrated
Baldrige Criteria,
and the
Total Baldrige Management System which are
applicable for the Baldrige, major Asian, Australian, New Zealand, and European
Award criteria (EFQM).
His popularity for speaking engagements
including conferences, seminars, symposiums, and other public presentations has
grown strongly in recent years (See:
major presentation, seminar and conference photos).
Paul's
early work with Ford Motor Company included the lead technical role reporting to
quality guru
Dr. W. Edwards Deming in developing and implementing the Statistical Process
Control and teamwork program at Ford and its suppliers. His responsibility
included quality system approval certification for more than 10,000 Ford
suppliers and launch team quality leader on eight new vehicle launches. Paul
also served as
Paccar's
first Corporate Director where he launched and implemented the
Paccar Integrated
Quality System and supplier management department. Also
earlier, he
worked
as a
management process system project leader for quality guru
Dr. Armand V. Feigenbaum, author of "Total
Quality Control" and former head of ASQ and the International Academy of
Quality. This included assessment, development and implementation of total
process and/or management systems in Europe, South America, and North America.
He
is a founder and served as a
Washington State Quality Award (WSQA) Judge/Board of
Directors Member for 12 years. He served on the KPMG Technical
Advisory Committee and
as a
Fortune Magazine Best Practices Awards Judge. He is a Senior Member of ASQ and
he holds Masters Degrees in Business and Engineering, is Visiting Professor in
the Graduate Masters Program in Quality Management at UPH, University Abu Dhabi
Institute for Executive Development Faculty Director, and an Adjunct Professor
in Quality and Process Management at Seattle Pacific University. He also
contributes to the
Singapore Quality Award in various roles.
He
facilitated Baldrige Board of Examiners training for NIST and has trained
national and/or State Examiners each year since 1991 as well as thousands of
internal
assessors for organizations worldwide. He has conducted
Executive Achieving Excellence
Seminars/Conferences/Symposiums which have been attended by
more than 1,100 CEOs from around the world since 2002.
United States Contact
Information: Email: ToQual@Gmail.com
Phone (Seattle): 1425 444-4386 (Direct) Mobile/Text/SMS: +1425
444 4386
International:
Phone/SMS (Dubai/Middle East): +971 5042 3744
Phone/SMS (London/Europe): +44 7924 433593
Phone/SMS (Singapore/Asia): +65 9892 2441
Phone/SMS (Kuala Lumpur/Asia): +6012 6368 924
Email:
ToQual@Gmail.com
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